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Delivery Details

Terms & Conditions of Adoption

PLEASE SEE OUR FULL TERMS AND CONDITIONS FOR USE OF THIS SITE

Delivery Policy
All orders are processed the day after receipt of payment for your order. Delivery is by Courier and must be signed for on delivery at destination. Delivery should be within 7 working days. We pride ourselves as having one of the cheapest and most efficient delivery methods in the market today.

If a product is temporarily out of stock we will notify you by email within 24 hours and ask for your further instructions.

If you purchase a bear and clothing you will only be charged postage for the bear making your purchase even better value.

Post and Packaging Charges

                                                                      NZ City   NZ Rural   Australia     R.O.W
Individual Clothing or Accessories      From        $3.50      $  8.50      $8.00     $13.00
Bears                                               From        $8.00      $13.00    $13.00     $20.00

New Zealand - delivery normally within 7 days
Australia - delivery normally within 14 days
    

Our Refund Policy
Please choose carefully. We don't normally give refunds if you simply change your mind or make a wrong selection. Exchanges and refunds can be given where goods are faulty, wrongly described, different from a sample shown to you or don't do what they are supposed to do.

If you need to send a product back to The Teddy Factory, please email us at This email address is being protected from spambots. You need JavaScript enabled to view it. for a returns number clearly advising the issue first, as only items with a returns number will be accepted

Once you have a Returns Number, mark the package to:-

The Teddy Factory
32 Riverbank Road
RD3
Wanganui


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Email: This email address is being protected from spambots. You need JavaScript enabled to view it.