Our Guarantees

Privacy
The Teddy Factory understands that when our customers share their details with us, they do so confidentially. It is our guarantee that your privacy will never be compromised by the use of your personal information without your consent. In particular, we promise that the details of yourself or your child will never be sold or disclosed to a third party.

The purposes for which we may use your information are:

• Little Bear Lost - should your Teddy Factory bear turn up lost, we will use your information to contact you.
• Ted-E-Mail - our quarterly email newsletter to those who've supplied The Teddy Factory with an email address
• Competitions - to identify and contact winners of a Teddy Factory competition.
• Promotions and special discount.

Should you have any questions about our privacy guarantee, please contact bigbear@theteddyfactory.co.nz. Thank you for your trust.

Satisfaction
Furry friends last forever and The Teddy Factory guarantee that all their animals and accessories are made from the highest quality materials.

All products are safety tested, put through a metal detector and labeled according to suitability for children. Most importantly, all our bears need to pass your very own cuddle test!

Should you have any concerns with your purchase, please contact bigbear@theteddyfactory.co.nz. 

Disclaimer
The Teddy Factory has made every attempt to ensure the accuracy of the information contained throughout this website. However, changes in products and services may occasionally affect the quality of this information.

All information within the website can be confirmed by contacting The Teddy Factory by emailing bigbear@theteddyfactory.co.nz.